Whether you are setting up your theme for the first time or troubleshooting a specific issue, our support resources are designed to get you back on track quickly.
Getting Started
New to Flexx Theme? Start with these essential steps:
- Install the theme through your WordPress dashboard under Appearance > Themes > Add New > Upload Theme
- Activate the theme and visit the Customizer to configure your basic settings
- Import demo content (optional) to see the theme in action with sample pages and posts
- Configure menus under Appearance > Menus to set up your site navigation
- Set up your homepage by creating a page and assigning it as the static front page under Settings > Reading
Common Questions
How do I change the color scheme?
Navigate to Appearance > Customize > Colors and Typography. You can adjust the primary color, accent color, text color, and background color from this panel. Changes preview in real time before you publish.
Can I use the theme with a page builder?
Flexx themes are compatible with popular page builders including Elementor and Beaver Builder. However, we recommend using the built-in Customizer and WordPress block editor for the best performance, as page builders add additional CSS and JavaScript that can affect load times.
How do I add a logo?
Go to Appearance > Customize > Site Identity. Upload your logo image and adjust the maximum display dimensions. We recommend using an SVG or a PNG with a transparent background for the sharpest results across all screen densities.
Is the theme compatible with WooCommerce?
Our ecommerce themes include full WooCommerce integration with custom product page templates, cart styling, and checkout optimization. Non-ecommerce themes provide basic WooCommerce compatibility for sites that need a simple shop alongside their primary content.
Troubleshooting
If you encounter issues after installing or updating your theme, try these steps before reaching out to support:
- Clear your cache - Both browser cache and any WordPress caching plugins (WP Super Cache, W3 Total Cache, etc.)
- Check plugin conflicts - Temporarily deactivate all plugins and reactivate them one by one to identify conflicts
- Verify PHP version - Ensure your hosting environment runs PHP 7.4 or higher
- Check WordPress version - Make sure you are running the latest WordPress release
- Review error logs - Enable WP_DEBUG in wp-config.php to identify specific error messages
Contacting Support
If self-service resources do not resolve your issue, our support team is available to help. When submitting a support request, please include your WordPress version, theme version, a list of active plugins, and a detailed description of the issue with screenshots if possible. This information helps us diagnose and resolve problems more efficiently.
Visit our contact page to submit a support request, or browse the documentation for detailed guides on every aspect of your theme.